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Terms That Cover Your Account on h202

These terms set out what you agree to when you open and use an account on h202. Access and eligibility depend on your local law and the regions we currently serve — read this before you deposit via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regions
h202 Terms That Cover Your Account on h202
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. We aim to respond to terms-related questions within one business day.

Live Chat Open the chat widget from any page on h202. Available for account and terms queries during our standard support hours.
Email Support Send your terms or account question to our support address. Include your registered account details so we can locate your record quickly.
Help Centre Our help pages cover common terms questions — account closure, wallet rules, and eligibility. Check there first for a faster answer.
HOW WE HANDLE ACCOUNTS

Account Security and Your Data Under These Terms

We take the security of your account and the accuracy of these terms seriously. Here is how we manage the key areas these terms touch.

Account Security Your account is protected with OTP verification on login. If you notice unauthorised access, contact support immediately and we will lock the account while we investigate.
Data Retention We hold your account data for as long as your account is active and for the period required by applicable rules after closure. You can request a summary of what we hold via email support.
Wallet Verification Withdrawals to bKash, Nagad, or Rocket are matched against the mobile number registered to your account. Mismatched details will pause the withdrawal until verified.
Terms Change Requests If you believe a term has been applied incorrectly to your account, raise it through live chat or email. We review each case against the version of the terms active at the time.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens or uses an account on h202. Eligibility depends on your local law and whether your region is currently supported by the platform.

We post updates here before they take effect and show the revision date clearly. Continuing to use your account after that date means you accept the updated version.

We may suspend or permanently close accounts that breach these terms. This includes accounts opened from ineligible regions or with false registration details.

Email our support team from your registered address and ask for an account data summary. We will respond within the timeframe required by applicable rules in your region.

Wallet numbers are held only to process and verify your transactions. Withdrawals are matched to the mobile number on your account before they are released.

Contact us via live chat or email and request account closure. We will confirm the steps, settle any pending wallet transactions, and confirm closure in writing.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.